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home » airtel live broadband » services » website builder » faq : mobile website builder
 
FAQ : Mobile Website Builder
  • Service related questions :

    • Q. 1 Who can use this service?
      Ans. Anyone can try out the service. Anyhow, to become a paid subscriber valid Airtel DSL is required.
      Q. 2 What is Airtel-Mobile Website Builder all about?
      Ans. Airtel-Mobile Website Builder helps you get a mobile website that works for your business. You can create a mobile website in 3 easy steps with Airtel-Mobile Website Builder. Airtel-Mobile Website Builder is a one-stop-shop for all your website needs including creating a mobile website, domain, hosting, ecommerce, search engine marketing etc.
      Q. 3 Can you explain how does Airtel-Mobile Website Builder work?
      Ans. • Open www.airtel.Mobile Website Builder.com
      • Click on Mobile Website
      • Views the features, pack and pricing options.
      • Click the Sign up button and subscribe for the service by entering your Airtel DSL ID and Password
      • Fill the Sign up form and get your login username and password for the service
      • Pick a Design Template
      • Customize by adding text and images
      • With one click, publish the website online. We provide you with the website address and host the website
      Q. 4 How much does a website cost? What all is included in the package?
      Ans.

      Having a website normally involves four basic costs. Anyhow with Airtel’s website builder package, you have all these bundled into a package for one price.
      Getting the mobile website built – This is where you can use the Airtel mobile website builder to easily create a mobile website yourself. The best part is that with Airtel’s mobile website builder, you can also create a mobile website.

      Hosting the Website - Once the site is built, it must be hosted on a public server so the general public can access it through the internet. All Website Builder packages from Airtel include Hosting services.
      Website Address / Domain Name – a domain name is the website address where users find your mobile web site. Airtel’s packages include a free domain name / Web address: Ex: www.yourcompany.mobi etc.
      Website Update and Maintenance Tools – Once you built the mobile website, it is important for you to update the site continually, making changes, adding pages, adding images and more. The best way is to do it yourself without depending on a web designer, so that you can have control on your website. Airtel’s mobile website builder allows you to edit and keep your website updated from anywhere, anytime with minimum time and effort
      Please visit the Pricing page to view the various packs and pricing

      Q. 5 What does my Airtel-Mobile Website Builder pack include?
      Ans. Please visit the packs and pricing page to view the packages offered by Airtel-Mobile Website Builder. You can choose the package that suits your requirement.
      Q. 6 Do you have any User Manual or Help Documentation?
      Ans. We have made it easier than referring to a bulky user manual. That is why, we have provided a context sensitive help movie link for you on every single page of the website building tool. So any time you feel you need help, or you’re not sure what to do next, all you need to do is just click on the "Help Movie" link and a brief movie plays to show you what to do, how to proceed, etc.
      Q. 7 What if I want to redesign my website in a year?
      Ans. You have the key to your website. So, why next year? You can redesign your website an unlimited number of time, all by yourself.
      Q. 8 How can I be sure that our users will like and understand the website?
      Ans. One can never be perfectly sure what your users will like. But our site builder by default ensures that your websites remains easily accessible and understandable. However, if your users start complaining - for whatever reason - please make sure you take corrective action or simply let us know so we can help you address it.
      Q. 9 How much time does it take to make a website?
      Ans. Depending on the nature and size of your website, it could take a few minutes to a few hours. Average time to build a 5 page website would be around 45 minutes, if you can have the content ready for the website.
      Q. 10 Can I use my existing domain name?
      Ans. Yes. You can use your existing domain name as well.
      Q. 11 I expect my business to boom. Can Airtel-Mobile Website Builder handle that?
      Ans. Yes. Our goal is to help you succeed online, so we've set up a system that can grow with you. We offer you many site building, marketing, and online payment options so you can choose the right combination for your business. We also make it easy to upgrade from one pack to the next.
      Q. 12 How safe is my information with Airtel-Mobile Website Builder?
      Ans. We take your privacy very seriously. We don't share any personally identifiable information with third parties without your permission, and we extend the same policy to your website visitors and customers as well in case your websites are hosted with us. For the complete legal details about how we keep your information private, read our Privacy Policy.
      Q. 13 Do you provide mobile website hosting?
      Ans. Yes.
  • Mobile Website Creation :

    • Q. 1 How do I choose a new template/design for my mobile site?
      Ans.

      • Login with your User Name and Password.
      •In the Website Manager, click on the “Choose Design” link.
      • Choose the design that you would like to have for your mobile website. You can click on the “View More Designs” link to view more designs that are available. By placing the mouse on the design you can see an enlarged image of the design is displayed for you have a clear look at the design.
      • Continue with the subsequent steps in choosing the design till you accept the design in the design Preview page.

      Q. 2 How do I customize design of my mobile site?
      Ans. • Login with your User Name and Password.
      • In the Website Manager, click on the “Edit Color, Header & Footer” link in left hand side of the page.
      • Here you can customize the design by changing its color, header, title and footer.
      Q. 3 How can I change colors & font of my mobile site?
      Ans. •Login with your User Name and Password.
      •In the Website Manager, click on the “Edit Color, Header & Footer” in the left and click the link “Change Color” link.
      •A color palette is displayed with different colors from which you can decide the color of the mobile website. The instant preview option allows to preview the selected color instantly and approve the same.
      •If you want more colors and font style options, click on “More color and Font options” link and you will be taken to a page with additional color and font options to choose for your mobile website.
      •Select the color, font style and font size from the drop down menu for different segments of your web page.
      •Click on preview changes to check the live preview of your changes.
      •Click “Save all changes” to save your changes if you are satisfied with the changes.
      Q. 4 How can I setup the site header for my mobile website?
      Ans. •Login with your User Name and Password.
      •In the Website Manager, click on the “Edit Color, Header & Footer” in the left and click the link “Edit Header” link.
      •You can Choose one of the below following two options
      •Option 1: Upload your own logo or image. Browse the location of your logo or image and then click on “Upload” to upload your logo to the mobile website builder. You can also preview the logo in the emulator.
      •Option 2: Type in a Text header. Type in a text for your mobile website header.
      Q. 5 How can I edit the title & footer of my site?
      Ans. •Login with your User Name and Password.
      •In the Website Manager, click on the “Edit Color, Header & Footer” in the left and click the link “Edit Title & Footer”
      •Type in the “Title” and “Footer” for your mobile website builder, in the corresponding fields and click “Apply changes” to preview the changes instantly.
      Q. 6 How can I add pages to my mobile website?
      Ans. Login with your User Name and Password.
      In the Website Manager, click on the “Add a New Page” link.
      To add a page, simply click on a page name on the page names list that appears on the left of the page.
      You can choose pages from the Business page names or from the Personal page names.
      In case you wish to add a custom page name, type in the name of the page in the space given and click submit.
      You can also add form pages to the website by clicking on the “Add a Form page” link from the website manager.
      Q. 7 How can I add content to my text page?
      Ans. Login with your User Name and Password.
      In the Website Manager, choose the page you want to edit and click on the ‘Edit’ link adjacent to the page. You will be taken to the text editor if the page is a text page.
      You can directly type in your content inside the green frame within the editor.
      Alternatively in case you wish copy and paste content from another source, you can do so by clicking on the paste link available on the editor. This will open a new window that allows you paste your text.
      Note: The editor removes all existing formats and pastes only plain content into the editor. After the content is placed in the editor you can use the available formatting options within the editor to format the content pasted.
      Q. 8 How can I edit/format the content in my text page?
      Ans. Login with your User Name and Password.
      In the Website Manager, choose the page you want to edit and click on the ‘Edit’ link adjacent to the page. You will be taken to the text editor if the page is a text page.
      In the WYSIWYG editor, you can edit the content of the page as you like.
      The editor tool bar provides various options to edit the content like formatting size, color & font of the text content, Cut, Copy, Paste, Undo, Redo, Find and Replace, Insert Link, Delete Link, Insert Image, Insert Goodies etc.
      Q. 9 How can I add a Form page to my website?
      Ans. Login with your User Name and Password.
      In the Website Manager, click on the “Add a Form page” link.
      In the “Add a Form” page, you can choose to add a “Simple Form” or an “Advanced Form” to your page.
      After choosing the type of form page you want, provide the relevant data for the form fields and click Submit.
      Q. 10 How can I insert images into my text page?
      Ans. Login with your User Name and Password.
      In the Website Manager, choose the page you want to edit and click on the ‘Edit’ link adjacent to the page. You will be taken to the text editor if the page is a text page.
      In the WYSIWYG editor, choose “Insert Image” link.
      Initially you need to upload the images and then you can insert them inside the Green frame within the editor.
      You can directly upload images from your PC/Lap using the browse and upload option available within the insert image option.
  • Mobile Website Management :

    • Q. 1 How can I delete a page?
      Ans. •Login with your User Name and Password.
      •In the Website Manager, choose the page you want to delete and click on the “Delete” link next to it.
      Q. 2 How can I rename a page in my website?
      Ans. Login with your User Name and Password.
      In the Website Manager, click on the “Rename Pages” link.
      Here you can rename any of the pages in your mobile website by overwriting the old names with the new page names and clicking Submit.
      Q. 3 How can I rearrange pages of my website?
      Ans. •Login with your User Name and Password.
      •In the Website Manager, click on the “Rearrange pages” link.
      •You can rearrange the pages by just clicking on the ‘Up’ or ‘Down’ links or arrows adjacent to the pages to move them up or down and clicking Submit.
      Q. 4 How can I edit a page?
      Ans. Login with your User Name and Password.
      In the Website Manager, choose the page you want to edit and click on the ‘Edit’ link adjacent to the page. You will be taken to the corresponding page editor accordingly.
      If you have chosen to edit a form page (simple/advanced), then the corresponding form page editor will be displayed for you to edit its content. If you have chosen to edit a text page, then a WYSIWYG editor will be displayed for you to edit the page content.
      Q. 5 Are the mobile websites compatible on chinese phones?
      Ans. Mobile websites created using the Airtel's mobile website builder works consistently across all mobile phones and it will also work on Chinese phones provided they have some basic internet connection like GPRS.
      Q. 6 By logging in through a mobile and registering with DSL Id can a user build a mobile website
      Ans. No, it is not possible. The mobile sites have to be built only using a PC or Laptop with a browser. The generated mobile websites can be viewed with mobile phones.
  • Adding Widgets/Goodies to the Mobile Website :

    • Q. 1 What are goodies and how can I use them in my website?
      Ans. Goodies are a collection of some really cool features that can jazz up your website.
      Login with your User Name and Password.
      In the Website Manager, click on the ‘Add Goodies’ link. You will get the list Goodies available in the Goodies page. The list includes Google Search, Hit Counter, Click to call, Tell a friend, Driving Directions, Google Maps, PayPal PayNow, Google Checkout, etc among many other options.
      Choose the goodie you want within your mobile website. For some goodies, you will also have to choose the web page in which you want to insert the goodie.
      Alternatively, the Goodies will also be available in the rich text editor’s toolbar from where you will be able to add a Goodie into your web page.
      Q. 2 How can I add audio files to my mobile website?
      Ans. Login with your User Name and Password.
      In the Website Manager, click on the “Add Goodies”. You will get the list Goodies available in the Goodies page.
      Click the link “Add Audio Clip” and you can insert audio files of your choice within editor.
      Initially you need to upload the audio files and then you can insert them inside the Green frame within the editor.
      You can directly upload audio files from your PC/Lap using the browse and upload option available.
      Q. 3 What are the allowed audio formats for upload?
      Ans. The supported audio formats are AAC, AMR, XMF, MP3, MIDI, MID, RTTTL, RTX, WAV, PMD, MMF, EMY, IMY & OTA.
      Q. 4 How can I add video files in my mobile website?
      Ans. Login with your User Name and Password.
      In the Website Manager, click on the “Add Goodies”. You will get the list Goodies available in the Goodies page.
      Click the link “Add Video Clip” and you can insert video files of your choice within editor.
      Initially you need to upload the video files and then you can insert them inside the Green frame within the editor.
      You can directly upload video files from your PC/Lap using the browse and upload option available.
      Q. 5 What are the allowed video file formats for upload?
      Ans. The supported video formats are AVI, MP4, MKV, H264, 3GP, 3GPP & 3GPP2.
  • Ecommerce :

    • Q. 1 How can I create a shop in my mobile website and sell my products?
      Ans. 1. Login with your User Name and Password.
        2. In the Website Manager, click on the “Add a New Page” link. You may name it as “My shop” or something and Submit.
        3. In the next page, click “Edit & Add Content to …. Page”. You will be taken to the WYSIWYG editor.
        4. Create a kind of shopping catalog of the products you want to sell with all the relevant info the visitors of your website would need to purchase your products.
        5. Now you are ready to make the page into a mobile shop. You will have to choose a mobile Payment gateway that will accept the payments from your visitors.
        6. Mobile Site Builder currently supports, PayPal, Google Checkout and Bango. Sign up for a merchant account with any one of them.
        7. For each of the products you want to sell, add a payment button within the page by clicking on the “Add Goodies” and choosing the Payment gateway you have signed up for (PayPal, Google Checkout or Bango).
        8. Enter the relevant details for each of the products and submit. The payment buttons will get added into the page at the cursor location.
        9. When you have added all the payment buttons, you can save your shop page with its contents.
        10. Once published, the visitors of your shop page can choose to buy any of the products by clicking on the corresponding payment button.
        11. They will be taken to the corresponding payment gateway (PayPal, Google Checkout or Bango) for a secure payment.
      You can create any number of such shop pages.
  • Other Features :

    • Q. 1 Why does my image appear small in my website even though I have uploaded a large image?
      Ans. The maximum recommended image dimension (height & width) as per the mobile web standard is 120X120 pixels.
      Hence when an image is uploaded, if the image is bigger than 120X120, the application will automatically resize it to recommended limits.
      But the file size (in KB) may vary from image to image and mobile site builder doesn't have anything to do with it.
      You can check the mobile standards and best practices in the below site for further information:
      http://www.w3.org/TR/mobile-bp/
      Q. 2 What is the maximum allowed page size in the mobile website?
      Ans. The maximum recommended Total Page Weight as per the mobile web standard is 20 KB (all images & text put together).
      The maximum recommended Total size of the text content (excluding images, css, etc) as per the mobile web standard is 10 KB.
      You can check the mobile standards and best practices in the below site for further information:
      http://www.w3.org/TR/mobile-bp/
      Q .3 What is "Auto-Redirect to PC Website"?
      Ans. If you already have a PC-based website, then the "Auto-Redirect to PC Website" when enabled will automatically redirect your visitors to the mobile website visitors to your PC-based website, if they are not browsing from a Mobile Phone.
      To enable this feature, login with your User Name and Password.
      In the Website Manager, click on the “Auto-Redirect to PC Websites” link.
      Q. 4 What is the use of Search engine Optimization?
      Ans. Search engine Optimization makes your website search engine friendly so that whenever a browser searches in a search engine for the words your web site/page is indexed for, your page can also be listed in the results.
      The Titles, Descriptions and Keywords you provide for your web pages help your pages to be indexed by search engines for them.
      Q. 5 What is the feature of Roll Back changes?
      Ans This feature allows you to roll back your live mobile website to any of its earlier published version, backed up in the past.
      Each time you publish your website, a copy of it is backed up automatically for roll back at a later point of time.
      It is useful when you have published your website with some wrong content by mistake and want to revert it back to a previous state.
      Q. 6 How can I test my mobile website for mobile-readiness?
      Ans. Login with your User Name and Password.
      In the Website Manager, click on the “MobiReady Test”.
      In the “Test the mobile-readiness of your website” page you can choose any one of the following options
      Validate your Website before publishing.
      Validate your Live Website
      Q. 7 How can I set the page extension for my mobile site?
      Ans Login with your User Name and Password.
      In the Website Manager, click on the “Set Page Extension” link.
      Choose the page Extension from the drop down menu and submit. You should have chosen your publish option to do this. Other wise, you will be asked to choose the publish option first.
      Note : Please ensure that you change all your custom code for Google AdSense, AdMob, etc., to the corresponding script language.
      Q. 8 Can I have all my pages numbered?
      Ans You can have only up to eight such numbered links so that when the user presses any of these number keys, they will be navigated to the corresponding pages. The number 0 is for the Home page and 9 for going Back. This is a simple and easy convention widely followed. Hence you will not be able to add more links with numbers than that. However, the users will be able to navigate to other pages by clicking the links in the normal way.
      Q.9 Can I use Java Script or iFrame in my web pages?
      Ans. We suggest you do not add them at this point of time as it is not mentioned in the standards document released by dotMobi or W3C. Our point of reference is “dotMobi Switch On! Web Developer Guide” which can be found at http://pc.mtld.mobi/documents/dotmobi_Switch_On_Web_Developer_Guide3.html and W3C’s http://www.w3.org/TR/mobile-bp/.
      Q. 10 How do i delete the numbers before my links on the main page?
        Such numbered links are helpful because when the user presses any of these number keys, they will be navigated to the corresponding pages. The number 0 is for the Home page and 9 for going Back. This is a simple and easy convention widely followed. And you will not be able to remove them.
      Q.11 Is it possible to include a 'chat room' into my mobile site?
      Ans. According to Mobile Best practices, mobile web pages can't have Scripts or frames within them. Hence, normal methods of chat can't be used.
      Q.12 Why the preview says Untitled in the header and is otherwise blank?
      Ans. It looks like this page has not got fully loaded in your browser. If a blank page loads, please hit the Browser's refresh button or "F5" in your keyboard. This would reload the page for you.
      Q.13 How can I remove underline style on text?
      Ans. Select the text and click on the "remove format" tool bar icon which should remove it.
      Q.14 Can I embed swf files within in my mobile site?
      Ans. We suggest you do not add Flash at this point of time as it is not mentioned in the standards document released by dotMobi or W3C. Our point of reference is “dotMobi Switch On! Web Developer Guide” which can be found at http://pc.mtld.mobi/documents/dotmobi_Switch_On_Web_Developer_Guide3.html and W3C’s http://www.w3.org/TR/mobile-bp/
      Q.15 Why my site is failing mobile readiness because of invalid mark up?
      Ans. You seem to have pasted some HTML code which has broken the XHTML structure of the code making it unloadable. You need be careful while directly editing the HTML code because of such consequences.
      Q.16 Why am I not able to login with my user name and password sent by you?
      Ans. While copying the user name or password from our email, please take care not to copy preceding or trailing space also. Please copy just the text of the user name or password and you should be able to login without any problem
      Q.17 How can I link my google adwords campaign directly to pages of my mobile site?
      Ans. Scripts and Frames are not recommended according to Mobile Best Practices and hence normal methods of campaign tracking can't be used within mobile websites. Try using Bango or AdMob analytics which are available as Goodies.
      Q.18 Should I have to diable Symantec firewall at that time of editing within the site builder?
      Ans. Mobile Site Builder application works fine with Symantec Client Firewall installed in the default setting. Hence there is no need to disable it. However, if you come across any problem, please verify whether any of your custom settings are creating the problem.
      Q.19 Why my published website is not loading correctly in mobile devices?
      Ans. Your website hosting provider seems to be adding a Javascript footer to all your web pages which is the causing problem with the mobiles. You will have to contact your hosting provider to solve this problem.
       
 
 
 
 
 
   
 
 
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