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home » airtel live broadband » services » website builder » faq : website builder
 
  • Service Subscription :

    • Q. 1. Who can use this service?
      Ans.
      Anyone can take a Test Drive of the service. Anyhow, to become a paid subscriber valid Airtel DSL is required.
      Q. 2. What is Airtel Website Builder all about?
      Ans.
      Airtel Website Builder allows you to subscribe and create a website, complete with a domain name in a matter of minutes! Our large collection of templates and the easy to use application helps you design a professional website from scratch to a complete online business or personal identity. You can now have a completely customisable web presence by building and maintaining websites with minimum time and effort and at an affordable price without needing to bother about scouting for a website developer.
      Q. 3. Can you explain how does Airtel Website Builder work?
      Ans.
      •Understand the Website Builder offering and check on the available Packs and Pricing Options
      •Take a Test Drive of the Website Builder
      •Once you complete the Test Drive and you are ready to Sign Up, Click on Subscribe and select the pack and subscribe for the service
      •Once you subscribe for the service, you can start creating your website.
      •Choose a Design Template
      •Customize the Design Template by adding text, images and videos etc.,
      •Publish your Website to the Internet in one click
      Q. 4. How much does a website cost?
      Ans.
      Having a website normally involves four basic costs. Anyhow with Airtel's website builder package, you have all these bundled into a package for one price.
      Getting the website built - This is where you can use the Airtel website builder to easily create a website yourself. The best part is that with Airtel's Website Builder, you can also create a mobile website.
      Hosting the Website - Once the site is built, it must be hosted on a public server so the general public can access it through the internet. All Website Builder packages from Airtel include Hosting services.
      Website Address / Domain Name - a domain name is the website address where users find your web site. Airtel's packages include a free domain name / Web address: Ex: www.yourcompany.com, www.yourcompany.in
      Website Update and Maintenance Tools - Once you built the website, it is important for you to update the site continually, making changes, adding pages, adding images and more. The best way is to do it yourself without depending on a web designer, so that you can have control on your website. Airtel's website builder allows you to edit and keep your website updated from anywhere, anytime with minimum time and effort
      Please visit the Packs and Pricing page to view the details or click on http://airtelwebsitebuilder.com/tariff.htm to view the details.
      Q. 5. What does my Airtel Website Builder pack include?
      Ans.
      Please visit the packs and pricing page (http://airtelwebsitebuilder.com/tariff.htm) to view the packages offered by Airtel Website Builder. You can choose the package that suits your requirement.
      Q. 6. What kind of website building tool do you offer?
      Ans.
      We offer the easiest website building tool on the planet. It’s an award-winning, browser-based website builder that has powered over 400,000 small business websites. To be able to use this tool, you don’t need any technical know-how. In fact, there is no software to download and nothing to install. With this, you can make edits to your website content, images and more from any computer with Internet access.
      Q. 7. Do you have any User Manual or Help Documentation?
      Ans.
      Yes, we do have User Manuals and Help Movies. We have provided a context sensitive help movie link for you on every single page of the website building tool. So any time you feel you need help, or you’re not sure what to do next, all you need to do is just click on the "Help Movie" link and a brief movie plays to show you what to do, how to proceed, etc.
      Q. 8. What if I want to redesign my website in a year?
      Ans.
      You have the key to your website. So, why next year? You can redesign your website unlimited number of time, all by yourself.
      Q. 9. How can I be sure that our users will like and understand the website?
      Ans.
      One can never be perfectly sure what your users will like. But our site builder by default ensures that your websites remains easily accessible and understandable. However, if your users start complaining - for whatever reason - please make sure you take corrective action or simply let us know so we can help you address it.
      Q. 10. How much time does it take to make a website?
      Ans.
      Depending on the nature and size of your website, it could take a few minutes to a few hours. Average time to build a 5 page website would be around 45 minutes, if you can have the content ready for the website.
      Q. 11 Can I use my existing domain name?
      Ans. Yes. You can use your existing domain name as well.
      Q. 12.I expect my business to boom. Can Airtel Website Builder handle that?
      Ans.
      Yes. Our goal is to help you succeed online, so we've set up a system that can grow with you. We offer you many site building, marketing, and online payment options so you can choose the right combination for your business. We also make it easy to upgrade from one pack to the next.
      Q. 13. How safe is my information with Airtel Website Builder?
      Ans.
      We take your privacy very seriously. We don't share any personally identifiable information with third parties without your permission, and we extend the same policy to your website visitors and customers as well. For the complete legal details about how we keep your information private, read our Privacy Policy.
      Q. 14. If a user unsubscribes for the service what will happen to his website?
      Ans.
      Once the user unsubscribes, the user will not be able to login to that account after that. The user has to sign up for the new account in case if he wants to subscribe again. The website information of the user would be stored for 60 days from the date of Unsubscription and then would be deleted.
      Q. 15. If the user changes his telephone number, DSL Id will be changed, so how will that reflect to ensure that his account does not get disconnected. What happens when the DSL Account is barred? In case of business migration from one Location, city or state to another, how migration of the site builder account handled
      Ans.
      For 15 days from the date his account is inactive, the account will be accessible. For 60 days from the date his account is inactive (whether shifting or barring or disconnection) the site will be active and visible but no editing and changes would be possible. Post 60 days site will be de-activated. I believe no shifting would take more than 60 days. Incase there is a special case, the customer needs to call 121 from the Airtel fixed line. Such cases would be taken on a case to case basis.
      Q. 16. Who can sign up for the service?
      Ans.
      Anyone who has a valid Airtel DSL ID and password would be able to sign up for this service.
      Q. 17. Is the websitebuilder offered to residential customers also?
      Ans.
      Yes, the website builder is offered both to the businesses as well as residential customers.
      Q. 18. How to create multiple websites with one DSL ID?
      Ans.
      One DSL ID can have multiple websites. The user will have to authenticate with the DSL ID and sign up again to create additional websites. You will have a separate Website Builder User ID and password for each website account.
      Q. 19. Pack upgrade and down grade how is it handled, in terms of subscription payment
      Ans.
      As of now Pack upgrade and downgrade is not possible.
      Q. 20. How is the user charged: Prorata or monthly?
      Ans. The user will be charged on monthly basis, if he uses the service for alteast one day too, he has to pay the total amount for the month.
      Q. 21. Is service tax highlighted any where in the site?
      Ans. No, service tax will be billed on the total DSL bill
      Q. 22. Will there be bandwith calculated when the website is created?
      Ans. No, we do not calculate the bandwidth. We offer unlimited disk space and bandwidth.
      Q. 23. How is billing handled for multiple accounts
      Ans. The bill will have the different package names that the user has signed for and the respective fees for it.
      Q. 24. Can the domain name be transferred to another DSL account
      Ans. Yes, the domain name can be transferred to another DSL account. Anyhow there is only one domain name that is provided free for one website account.
      Q. 25. If the users unsubscribes from Airtel what will happen to his Domain name
      Ans. If the user keeps his account active with Airtel for one year, then the domain name is transferrable. But if he discontinues before one year then the domain name cannot be transferred.
      Q. 26. Can the subdomain & domain address provided be changed.
      Ans. Yes, the user can change the subdomain or domain name. Anyhow we only provide one free domain name for the user along with a website builder package. So he can always register another domain name with any other company and use the same here.
      Q. 27. Can external domain name be used?
      Ans. Yes, the user can use any domain names that they would be already having or have registered with any other company.
      Q. 28. Can multiple domains be associated to a site?
      Ans. No as of now only one domain name can be associated to the website.
      Q. 29. Will the pages be available when someone searches on the web as soon as they are created.
      Ans. No, it will take time for the search engines like Google to index the pages of the website that has been created and hence would take some time before the website appears when some one searches on the web.
      Q. 30. Can i create multiple websites using a single Airtel DSL ID?
      Ans. Yes, you can create any number of sites using a single Airtel DSL ID. Anyhow you will have a separate username and password for each website account.
  • Website Creation :

    • Q. 1. How can I edit the title of my website?
      Ans.

      • Login with your User Name and Password.
      •In the Website Manager click the link "Change / Edit template" >> Click the Link "Change Title".
      •Here you can change the Title, Subtitle and Email Address of your website >> Submit Changes.

      Q. 2. How can I change the font style and size of my website title?
      Ans. Presently it is not possible to change the font style, font size for the title, subtitle and email address.
      Q. 3. How can I put my own image for my website?
      Ans. •Login with your User Name and Password.
      •In the Website Manager, click the link "Change / Edit template" >> Click the Link "Change Images".
      •Here you can choose the option of selecting main image from gallery or to use your own image.
      •If you select the option "Choose from Gallery" >> You can select any of the images in the gallery by clicking on the image.
      •If you select the option "Use your Own Image" >> Again there are two ways ( Simple and Advanced options) for users to "Replace" the main image.
      •Click "Simple Option" >> Upload your own image >>Select the part of the image that you want to display by moving & resizing the highlighted area>>submit.
      •Click "Advanced Option" >> Select the page where you want to replace the image (Home Page / Inner Page) >>Initially Download the background image which is available as a link(Download)>> Then Edit your own image with same dimension of the downloaded image and save withe file name of downloaded image>> Now upload your edited image >>Submit.
      Q. 4. Why my site displays the correct image only in the first page?
      Ans. •In the "Advanced Option" of Change image when you Select the page where you want to replace the image (Home Page / Inner Page) the main image will get effected only on the selected page (Home Page / Inner Page).
      •So, if you wish to change for the other page then you have to upload the main image once again for the other page also.
      Q. 5. How can I change the "email address" in my website?
      Ans. •Login with your User Name and Password.
      •In the Website Manager click the link "Change / Edit template" >> Click the Link "Change Title".
      •Here you can change the Title, Subtitle and Email Address for your website >> Submit Changes.
      Q. 6. Is there any size restriction for the image I upload?
      Ans. The dimensions (width & height) of the main image you are planning to use can't be less than that of main image provided for the design.
      Larger images can be resized within application to suit the size needed.
      Or a part of the bigger image can be marked to suit the need.
      Q. 7. Why should I complete the QuickStart wizard?
      Ans. When you login to Site Builder for the very first time, you will be taken through the ‘Quickstart Wizard’.
      This comprehensive wizard enables you to build a basic framework for your website in a few minutes, and involves a few easy steps.
      Remember that the Quickstart Wizard is available only when you login for the very first time to build your website.
      Once you complete the Quickstart Wizard, from the next login, you will be taken directly to the powerful Website Manager, which allows you to add more pages and/or modify and add content to existing pages.
  • Website Management :

    • Q. 1. How can I add more pages to my website?
      Ans. •Login with your User Name and Password.
      •In Website Manager >> Click "Add a new page" to start adding pages to your website.
      •You can either enter the page names in the text boxes or click on and “View Popular page names” link, just in case you wish to add from the list of popular page names.
      •You can click on the ADD link and the selected page names gets added to the website.
      Q. 2. Why can't I add any more pages to my website?
      Ans. Depending on the pack that you have signed for, you may have some limitation on the number of pages you can add to your website.
      Refer the package offerings for further details.
      Q. 3. How can I insert audios/videos into my web pages?
      Ans. •Login with your User Name and Password.
      •To insert/Upload video: In Website Manager >> Click "Edit" the page you wish to add the video files >> In the editor click "Link" icon >> Select the option "Your Files" - upload the video file and click the link icon to insert the same in the editor.
      •To insert/Upload audio: In website manager >> Click "Edit" the page you wish to add the music files >> In the editor click "Link" icon >> Select the option "Your Files" - upload the audio file and click the link icon to insert the same in the editor .
      Q. 4. How can I upload a file and give a link to it in my web page?
      Ans. Login with your User Name and Password.
      To insert/Upload video: In Website Manager >> Click "Edit" the page you wish to add the files >> In the editor click "Link" icon >> Select the option "Your Files" - upload the file and click the link icon to insert the same in the editor.
      Q. 5 Is there any restriction in uploading a file to my website?
      Ans. There are a few restrictions in the characters and extensions you can use in your file name for upload.
      Avoiding the characters and the extensions provided in the pop up message should get rid of the problem.
      Q. 6. How can I insert text from external sources like a word document?
      Ans. You can just copy the text from the external source and paste the content into to the editor of the website builder.
      However you can't copy and paste images like that. You will have upload them and then insert them from within the editor.
      Q. 7. Can I have my own scripts in the editor?
      Ans. No, avoid using external scripts/own scripts inside the editor as the same can distort the template design of the website.
      Q. 8. How can I add tables to my web page?
      Ans. Login with User name And password.
      In the website manager Click "Edit" to the required Page >> Click "Table" in the Editor Toolbar >>In drop down menu Click "Insert table".
      Add the table by adding no of rows and column, then same will get inserted into the page.
      Click "Preview Changes" if satisfied click "Approve".
      Then Preview the website and publish the same.
      In IE, you can edit table attributes and cell attributes also.
      Q. 9. Are there any softwares to be installed
      Ans. There is absolutely no necessity to download or install any software. The users just need a browser and an internet connection to build the website using the website builder.
      Q. 10. How can I add tables to my web page?
      Ans. * Login with User name And password.
      * In the website manager Click "Edit" to the required Page >>
      * Click "Table" in the Editor Toolbar >>In drop down menu Click "Insert table".
      * Add the table by adding no of rows and column, then same will get inserted into the page.
      * Click "Preview Changes" if satisfied click "Approve".
      * Then Preview the website and publish the same.
      In IE, you can edit table attributes and cell attributes also.
      Q. 11. Do we need latest flash plugin, what is the versionthat has to be installed
      Ans. No, it is not necessary to have the latest Flash plugin. The flash created using the website builder will work right from the Version 6 of Flash. Currently it is running version 10. Normally the flash plugin comes as part of the browsers.
      Q. 12. Does the user need a flash player to set or view flash intro?
      Ans. No, the user does not need a flash player to view the flash intro.
      Q. 13. Can the designs be changed, are there any restrictions to the number of times templates can be selected.
      Ans. yes, the designs can be changed any no. of times and there are no restrictions to it. Infact the user would be able to change to a design without losing any of the content and is very seamless.
      Q. 14. Is there are tool to resize the image in terms of MB.
      Ans. No, the Website builder doesn't provide such a tool. However, the Image Editor within the website builder allows the user to edit images. The actions that can be performed with the Image editor are Flip, Flop, Crop, Resize, Rotate, Brightness, Contrast, Raise, Frame, Border, Composite, Annotate & Save As.
      Q. 15. Can the text be changed in the main template
      Ans. In the main template, the different titles can be changed.
      Q. 16. Can we import mobile website to PC Website?
      Ans. No, it is not possible. Further the mobile site content (with its restrictions) may not be suitable for a normal website.
      Q. 17. Can existing website be imported in to the site builder and edited
      Ans. No, it is not possible. Any template based website builder will have its own limitations and sites built outside the tool can't be imported into it and hence have to be redone. Anyhow re-designing an existing website with the tool will not take more than one hour as anyway the content would be ready.
  • Adding Widgets/Goodies to the Mobile Website :

    • Q. 1. How can I enable Hit counter in the web site?
      Ans. To add a Hit Counter to your web page to automatically count the number of visitors to your website, just click on the ‘Hit Counter’ link on the Goodies page.
      Then select any one of the available attractive Hit Counter formats from the list available and click Submit. This confirms that the Hit Counter has been enabled as part of your website.
      You can later edit the settings by clicking on the ‘Hit Counter’ link on the Goodies page.
      The actual Hit Counter will appear on your final website once you publish your website.
      Q. 2. How can I add google search in my website?
      Ans. To add a Google Search box on your web page, just click on the “Goodies & Add ons” link from any page and then choose ‘Google Search’ link on the Goodies page.
      Then click Submit to confirm that you want to add a Google Search box to your web page.
      Once you submit, choose the page in which you want to display the Google Search box.
      You can later edit the settings by clicking on the Goodies toolbar icon in the WYSIWYG editor.
      The actual Google Search box will appear on your final website.
      Q. 3. How can I enable paypal goodies?
      Ans. To add a PayPal payment button on your web page, just click on the “Goodies & Add ons” link from any page and then choose ‘PayPal payment’ link on the Goodies page.
      Then enter your PayPal payment account info and click Submit.
      If you do not have a PayPal payment account, you can also sign up for the same, using “New to PayPal payment? Sign up” link.
      Once you submit, choose the page in which you want to display the PayPal payment button.
      You can later edit the settings by clicking on the Goodies toolbar icon in the WYSIWYG editor.
      The actual PayPal payment button will appear on your final web site.
      Q. 4. How can I add google checkout goodies?
      Ans. To add a Google checkout button on your web page, just click on the “Goodies & Add ons” link from any page and then choose ‘Google checkout’ link on the Goodies page.
      Then enter your Google checkout account info and click Submit.
      If you do not have a Google checkout account, you can also sign up for the same, using “New to Google checkout? Sign up” link.
      Once you submit, choose the page in which you want to display the Google checkout button.
      You can later edit the settings by clicking on the Goodies toolbar icon in the WYSIWYG editor.
      The actual Google checkout button will appear on your final web site.
      Q. 5. What is the use of Search engine Optimization?
      Ans. It is important that you provide Titles, Descriptions and Keywords to boost the ranking of your pages by search engines.
      This ensures that whenever a browser searches in search engines for the words in your title, description or keyword … your website will be returned with higher priority in the results.
      Q. 6. How can I provide a password to my website?
      Ans. You can provide Password to your website using "Password-Protect Pages" which is available in "Goodies & Addons".
      This option enables you to password protect your entire website or particular page(s) in the website and also allows you to password protect every single page created in the website and also reset or remove the same.
      Once the password is set the users can view pages that are not password protected and to view the protected pages they would have to type the correct password.
  • Working with Photos/Images :

    • Q. 1. Is it possible to change the order that the images appear in a photo gallery?
      Ans.
      yes, it is possible to change the order of images
      •Login with User name And password.
      In website manager >> select the photo album page >> edit >> click the link rearrange photos.(Only works with IE browser).
      Moving a single photo - Click and drag to the desired location.
      Moving multiple photos: - Hold the Ctrl key and click on the pictures to be moved. Drag the photos to the desired location.
      When you're done: Save your changes by clicking the submit button.
      Q. 2. Can I put a slide show in my website?
      Ans.
      Create a photo album page and upload & add the photos you want in the slide show.
      Click on “Slide show” option in photo album feature, to edit the settings of the slide show.
      Once you have published your website, your visitors to the photo album page can click the slide show link on the page and view the photos as a slide show.
      Q. 3. How can I edit photo details in photo album?
      Ans. Login with User name And password.
      In the website manager Click "Edit" to the required Photo Album Page >> Click the images in the Album Page.
      Select the available options "Edit image Details" and "Enhance Image" to edit the images by resizing,cropping, set alignment , brightness of the images also to rename the image and give the small description about the image.
      Click "Preview Changes" if satisfied click "Approve".
      Q. 4. How can I use the pictures on the image editor and load them on the site?
      Ans. You can upload the images in the website through image editor which will get added to a common library, which will be useful to insert image in any of the pages through editor.
      Q. 5. Is it possible to edit my own image inside the site builder?
      Ans. Login with User name And password.
      In the website manager Click "Edit" to the required Page >> Click "Insert" in the Editor Toolbar >>In drop down menu of the "Insert " Link Choose "Image" option.
      Then Select from the images already available in the editor else you can upload your own image inside the editor.
      You can edit the images by resizing,cropping, set alignment , brightness of the images which will get inserted into the page >> Then Click "Preview Changes".
      If satisfied click "Approve".
      Q. 6. Image upload : will there there be warning messages displaying the accepted size and file format
      Ans. Yes, when the user tries to upload an image which is too big, an error message indicating the maximum allowed size will be displayed. Similarly, when the user tries to upload an image which has an extension that is not allowed, the list of allowed extensions will be displayed.
  • Publishing the Website :

    • Q. 1. What is Publish Recent Changes Only?
      Ans. "Publish Recent Changes Only" allows you to update online website by publishing only the recent changes that you have made after you last published your website.
      This saves time and bandwidth of publishing the entire site in each publish.
      This is very useful particularly large and often published websites.
      Q. 2. Why is it taking a long to publish the site?
      Ans. When the content and pictures of the website is more, it takes more time to publish the website.
      If you are choosing to publish entire website every time, try choosing “Publish recent changes only” which can save time and bandwidth.
  • Ecommerce :

    • Q. 1. How can I have a separate domestic and international fee for shipping?
      Ans. Shopping Page supports only one payment gateway and its corresponding payment settings. So it is not possible to have two separate option for domestic and international.
      Q. 2. How can I provide the tax for the shop page?
      Ans. In the Shop page by Enabling this feature ‘Apply Tax’ allows you imply tax on items that are purchased from the shopping page. Disabling the same allows you not to simply tax on any of the product purchased.
      Q. 3. Is it possible to upload images for the product?
      Ans. Login with User name And password.
      In the website manager Click "Edit" to the required Shop Page >> Click "Add a New Product" >>In the " Add Product to Shop Page" provide all required and mandatory fields in the page and also insert / upload image for your product.
      Click "Submit" if satisfied click "Approve".
      Q. 4. How can I give more description about the product with text and images?
      Ans. Login with User name And password.
      In the website manager Click "Edit" to the required Shop Page >> Click "Add a New Product".
      In the " Add Product to Shop Page" provide all required and mandatory fields in the page and also insert / upload image for your product >>By clicking the link "Add more product details with text & images".
      In "Detailed Product Description" page you can add more contents, images which will be the same as the editor page>> Submit.
      Click "Submit" if satisfied click "Approve".
      Q. 5. How can I give a separate tax for different products?
      Ans. Shopping Page supports only one payment gateway and its corresponding payment settings. So it is not possible to have separate tax for different products.
      Q. 6. Can I give a different shipping fee for different products?
      Ans. Yes, you can provide different shipping fee by choosing the option for shipping details which will calculates as per the input given in the Shop Settings.
      The various option for shipping calculation are "Flat Fee", "Flat Fee and Weight Fee", "No Shipping Charges", "Percentage Total Order" and "Total Weight".
  • Others:

    • Q. 1. How can I have the sub links just be bulleted links like in the main menu?
      Ans. Login with User name and Password.
      Initially Add a page In the Page Manager.
      Then click Manage Main Menu / Sub Menu >> Then " Enable ‘Advanced Page Menu’ to group pages as Main & Sub Menus" in the Manage Main-Menu / Sub-Menu page
      Then bring the required page (Sub page) below the respective Main page by clicking the Up/Down Arrow >> Then click Right arrow to the respective page to which you want to make as sub page>> The Submit the page.
      The same can be viewed in the Page Manager as well as in the preview.
      Q. 2. How can I remove the sitemap link from my website?
      Ans. It is not possible to remove the site map link from the website.
      Q .3. Is it possible to add an image in the flash page?
      Ans. NO, Users can only select the images from the choice provided as of now and cannot upload their own images.
      Q. 4. Should I be connected to the Internet to use the website builder?
      Ans. Yes. This is the only requirement for Website Builder. Remember this is an online site creation tool. Your end users need not install any software in order to create websites all they need to do is just to be online.
      Q. 5. Do you have Online Help for Website Builder?
      Ans Apart from the detailed user documentation that we provide, every single screen of the website building tool also has a page-specific Help Movie link. When the user clicks on the link, a Flash movie will start playing showing the user exactly how he can use the features on the page.
      Q. 6. Can a non-technical person easily use Website Builder?
      Ans. Of course, it's designed to be extremely simple. If the user knows to browse and check email, then he should be able to build a website using the Airtel Website Builder without any problem.
      Q. 7. Can I upgrade my pack from a low feature pack to a more feature-rich pack?
      Ans As of now the upgrade is not allowed. You will have to send an email to help@airtelwebsitebuilder.com with your user name requesting for an upgrade and our support team would attend to it.
      Q. 8. Can the users change the site content after it has been published online?
      Ans Of course. The user can modify the website content at any point of time.
      Q.9. Can I change the image that comes along with the template?
      Ans. Yes, apart from the few image options that we provide as part of the site builder itself, the user can go ahead and replace the main image on the design template with his own image. This powerful image replacement feature enables the user to make his website look more in tune with his line of business.
      Q. 10. What is an Image Editor?
      Ans. The Image Editor allows users to perform various image manipulation/editing and retouching features to refine/correct and enhance the existing image before including it in the website. With Image Editor, users can perform various image editing operations like Flip, Crop, Rotate, apply Frames & Borders, change Brightness & Contrast, Resize, Annotate (text on image), Change Image Format, etc.
      Q.11. What is a Flash Wizard?
      Ans.
      Flash Wizard helps users to add customized Flash animation to the website. It allows users to select from a wide range of flash movies and customize the color, image, sound, text and the overall message of the Flash animation, etc. When a Flash Intro is incorporated in the website, the visitor will first get to see the Flash animation before moving to on to the website's Homepage.
      Q.12. Is it possible for users to create Forms like feedback form, registration form etc?
      Ans.
      Yes, of course. Users can either create a custom form in a matter of minutes or simply incorporate a readymade feedback form as part of their website.
      Q.13. Can I preview my site before publishing it?
      Ans.
      yes, As long as the user does not 'Publish' the website, all the website files will only be saved as part of the design area of the website building tool. Only after the user publishes will the website be available for visitors on the Internet.
      Q.14. What are your shopping cart and payment options?
      Ans.
      Website Builder comes with a shopping cart. Currently we have integrated CC Avenue and Paypal as payment options. We plan to integrate more payment gateways soon.
      Q.15. Are the websites created using Website Builder database driven or are they html pages?
      Ans. The final websites created by Website Builder are all pure HTML pages similar to the ones created using Dreamweaver or FrontPage and are not database driven.
      Q.16. Can I make direct changes to the HTML code without using the website builder?
      Ans. Yes, but the next time that particular section/page of the website is published using the website builder, all such modifications will be overwritten.
      Q.17. Can Website Builder be used to edit existing websites?
      Ans.
      Not really. The Website Builder Service is designed to modify sites that were originally created using it. You can however, start designing a new site using Website Builder and cut and paste the content from the earlier website. If you have the content ready, it should not take more than 45 minutes to recreate the website.
      Q.18. Can I import an existing website into Website Builder, and edit it?
      Ans.
      No, this is currently not possible. For complete compatibility, it is important that the websites are fully created and edited only using Airtel Website Builder.
      Q.19. Are there any downloads required to use Website Builder? If so, what and how is this done?
      Ans. No. There is no need for the user to download any software on to their computer to use Website Builder. The only thing they may need is the Macromedia Flash plug-in which anyway comes integrated as part of most common browsers.
      Q.20. Does the user have to change the settings in their browser in order to use Website Builder?
      Ans.
      If the user can browse the internet and visit secure web pages (https), then he does not need to change any settings in the browser or OS to use Website Builder.
      Q.21. Why does my session expire? What is Time-out?
      Ans.
      Session expiry settings are only to protect the interests of the user. Currently the session times-out (session closes) when idle for at least 30 minutes. For example if you are not accessing the application for say more than 30 minutes after logged in, then the session ends and the connection to the Website Builder engine is reset. You will be asked to re-login again.
      Q.22. Is it possible to host it as a HTTPS site
      Ans. No. It will only an HTTP website. Since there is no payment transactions that would happen in the website, there is no reason for the user to go in for an HTTPS website.
      Q.23. How secure is the account from Hacking
      Ans.
      There has been enough care taken to prevent the account from Hacking. Detailed security evaluation has also been done to ensure that all the possibilities for someone to hack the account have been closed. So you can be rest assured that the account cannot be hacked.
      Q.24. How is HTTPS part handled, when c-commerce comes into play
      Ans.
      Since there is no payment transactions that would happen in the website, there is no necessity for HTTPS in the users website. Since the transaction will only happen with the payment gateway provider, which anyway is an HTTPS website, this is not an issue.
      Q.25. What is the Session Expiry duration
      Ans.
      The Session expiry duration is 30 minutes, which means if the user has logged into the account and the account has been idle for over 30 minutes, then the sessions gets expired and the user has to re-login.
      Q.26. How is support provided?
      Ans.
      Airtel Support team would be providing the support to the users. For queries that could not be solved by the Airtel support team, a phone number of the partner would be provided to the user so that the user can call the partner directly and get it clarified.
      Q.27. Esclation Matrix: how is next level of support handled?
      Ans.
      Airtel Support team would be providing the support to the users. For queries that could not be solved by the Airtel support team, a phone number of the partner would be provided to the user so that the user can call the Akmin’s support team directly and get it clarified. Alternatively the user can also email the Akmin support team at help@airtelwebsitebuilder.com
      Q.28. Who would promote the service
      Ans. Airtel would be promoting the service.
 
 
   
 
 
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